Does Your Contract Furniture Dealer have an In-House Installation Team? Here’s Why They Should!

When you’re working with a contract furniture or architectural interiors product dealer like Benjamin Roberts or any other organization, it is important to ask if they have their own team of installers or if they contract that work out to vendors. Why? For a couple of reasons:

• It helps ensure your project is completed on time. In-house installation team members are often trained and empowered to fix any problems that arise in the field, right away, even if there is a cost to the dealer. When the dealer is contracting installation work out to vendors, the installers do not have the power to make those decisions on the fly. This means you have to wait until the back-and-forth between the vendor and the dealer is over before issues can be resolved, and that kind of wait can push back the date of your project’s completion.

• It helps ensure your products are transported, assembled, and installed correctly. The more streamlined process that takes place when a dealer has their own installation team instead of contracting with vendors means that the dealer has greater control over every step of the process, from tracking and ensuring timely transportation and delivery to proper assembly and installation of product by installers who are specially trained in what they do. This can give you confidence that both your products and the process will meet your expectations and any issues that may arise will be handled quickly and efficiently by the dealer and not by you.

• It helps ensure the installation team conducts themselves in a professional manner while at the work site. This is especially important when product installation is taking place while you and your team are working on site. The last thing you need during a time of company transition is a group of installers whose behavior is rude and inconsiderate. When a dealer has their own installation team, the dealer’s leadership is more invested in making sure that their employees conduct themselves in a courteous and respectful manner on the job site. Personnel issues can be more quickly resolved when you eliminate the middleman of vendor leadership, as well.

So, it goes without saying that a dealer who contracts installation work out to other vendors may not be able to manage the installation process well, leaving you with the headache of dealing with excessive delays and wasted time.

Having our own team of professional in-house installers at Benjamin Roberts helps us to live out our values of creating a win-win situation for everyone involved in every project and mitigating risk by looking out for the best interests of our customers, making the contract furniture process easy, convenient, and affordable for you and your organization. Contact us, today, to learn more about how we can help with your organization’s next contract furniture or architectural interiors project!